Article Optimization

  • Company/Studio
    Servicenow, Inc.
  • Lead Designer(s)
    Yizhen Chen
  • Design Team
    Platform Product Experiences
  • Client
    Servicenow, Inc.
  • Prize
    Honorable Mention
  • Project Website

Enterprise knowledge fails quietly. Subject-matter experts often publish articles without realizing links break, accessibility standards fail, or titles weaken searchability until issues surface as failed searches or unresolved support requests. Article Optimization redesigns knowledge quality as a continuous workflow. Contextual recommendations appear directly in the editor, explaining both what requires attention and why it matters. The system distinguishes AI-generated guidance from rule-based detections, creating transparent and explainable interactions at enterprise scale.

You can create multiple entries, and pay for them at the same time.
Just go to your History, and select multiple entries that you would like to pay for.